Shipping & Delivery

We are currently shipping orders within Australia only. International shipping will be available in the near future, please watch out for the announcement.

Processing Times

  • Orders are processed and shipped within 24 hours of placement, excluding weekends and public holidays.
  • Orders placed after 12 PM AEST will be shipped the following business day.
  • Tracking information is emailed to you on the day that orders are dispatched.

Fees & Charges

We use Australia Post to ship our orders.

  • Standard Shipping: $6.00 for orders under $100.00
  • Express Shipping: $10.00 for orders under $100.00 or Free for orders over $100.00

Delivery Times

Please note, delivery time may vary due to lodgement and destination points i.e. Metro and Country or Rural areas. Below is an estimate of the delivery times provided by Australia post. For more information, please visit Australia Post website.

  • Standard Shipping – delivery within 3 to 6 business days.
  • Express Shipping – delivery within 1 to 3 business days.

Important Information

Delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. 

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, VYEN cannot offer a refund or replace your order. 

We are not responsible for lost or stolen packages or packages delayed in transits. Please follow up with Australia Post for more information on the location of your item/s during shipping. 

If you have any issues during checkout, please email and we can assist.